MALAYSIA: Riedel Communications has strengthened its global Customer Success and IT support infrastructure with the opening of a new office in Kuala Lumpur, Malaysia; marking a significant step in the company’s ongoing transition towards software-driven and service-oriented media workflows. Officially inaugurated on Jan. 28, the facility underscores Riedel’s commitment to delivering continuous, round-the-clock expertise as the complexity and scale of its solutions continue to evolve.

The Kuala Lumpur office is led by Mustapha Kamal, Service and Support Manager, who returns to his home city following four years in Wuppertal. The launch was marked by a ribbon-cutting ceremony attended by Malaysian partners and customers, alongside hands-on technology demonstrations and networking sessions that offered a closer look at the operational role of the new hub in supporting Riedel’s global user base.

“As our solutions increasingly move into software and IT-based environments, the need for continuous, specialist support has become more critical than ever,” said Kamal. “Our team in Kuala Lumpur works across shifts, including weekends, to deliver global expertise for deploying, supporting, and maintaining customer applications in complex IT infrastructures.”

Staffed by a team of 12 locally recruited software and IT engineers, the facility is positioned to play a key role in supporting the deployment and lifecycle management of Riedel solutions such as Virtual SmartPanel (VSP) and SAME Smart Audio & Mixing Engine. The team is also expected to provide technical support for upcoming software-centric innovations that demand deeper IT integration and specialised expertise. As part of their onboarding, team members will undergo structured corporate and technical training in the coming months.

“The talent pool in Malaysia is exceptional, supported by strong investments in education and IT infrastructure,” said Craig Thompson, Executive Director of Customer Success at Riedel Communications. “This makes Kuala Lumpur an ideal location to support Riedel’s global move towards software and IT-based solutions, while strengthening our long-term presence and capabilities in the Asia-Pacific region.”